Return & Exchange Policy
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not shipped. Shipped orders are subject to the return policy below.
Return & Exchange Eligibility
Return and exchange requests must be submitted within 14 days of delivery.
Items must be new, unworn, unused, uninstalled, unaltered, and undamaged, with all original packaging, stickers, tags, sizing labels, and accessories included.
Items that have been worn, installed, sized, adjusted, or otherwise modified are not eligible, even if they appear to be in good condition. Damage caused by installation, adjustment, handling, or use is not eligible for a standard return, exchange, refund, or complimentary replacement.
All returns are subject to inspection. Ineligible items will not be refunded, and customers are responsible for shipping costs if they wish to have those items returned to them.
Shipping & Restocking Fees
Customers are responsible for shipping costs associated with standard returns and exchanges.
Approved standard returns are subject to a 20% restocking fee, calculated on the returned merchandise’s actual purchase price before sales tax. Any applicable tax adjustment will be reflected in the refund.
No restocking fee applies to confirmed defective, damaged-on-arrival, or incorrect items.
Damaged, Defective, or Incorrect Items
Please report any item that arrives damaged, defective, or incorrect to info@honcosstraps.com within 14 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.
Once the issue is verified, we will arrange an appropriate resolution, such as a replacement or refund. If a return is required, we will cover reasonable return shipping costs.
Damage caused by improper installation, sizing, adjustment, misuse, accidents, or customer handling is not considered a manufacturing defect. We may inspect returned items before approving a refund or replacement.
How to Request a Return or Exchange
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Email info@honcosstraps.com with your order number and reason for the request. You may also submit a request through your customer account if that option is available.
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Wait for approval before shipping your item.
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Securely package the item with all original packaging and accessories, and include your order number inside the package.
We recommend using tracked, insured shipping. Customers are responsible for standard return shipments lost or damaged in transit.
Return address:
Honcos Straps
27762 Antonio Pkwy # L1 # 446
Ladera Ranch, CA 92694
United States
Refunds
Returns are typically inspected and processed within 3 business days of receipt at our return location.
Approved refunds are issued to the original payment method, less any applicable restocking fee. Additional processing time may be required by your bank or payment provider.
International Returns
Customs duties, import taxes, and government fees are generally non-refundable by Honcos Straps. Customers are responsible for shipping costs and any additional customs or import charges associated with standard international returns and exchanges.
Policy Updates & Consumer Rights
This policy does not limit any rights or remedies available under applicable consumer protection laws.
Policy updates apply to orders placed on or after the updated policy’s effective date, unless otherwise required by law.
For questions, contact info@honcosstraps.com.
